CK Group believes that to provide an excellent and responsive customer service it is essential to maintain a close relationship, and that for the CK Group has an exclusive area of relationship which applies fortnightly satisfaction surveys aiming to monitor the quality of service provision , based on the vision/point of view of our clients. Our supervisors and managers apply weekly evaluations of teams of collaborators, sharing them with customers in order to seek a constant improvement of the services provided.
Training and Recycling
After recruitment and selection, training and empowering employees is a top priority for the CK group, and to achieve it CK maintains a training area, focused on developing professional and social development of our employees by periodically promoting them through recycling and good practice. At the end of any credit training every single participants receives his/her certificate(diploma).
Strong Organizational Structure
The CK Group has a wide fleet of vehicles available to serve our customers, vehicles, headquarters itself, qualified operational team, made up of managers and supervisors, continuous training and recyclin, documentation daily in accordance with all the standards, norms and laws, approved by the Brazilian Federal Polic,e and legal department.
Recruitment and Selection
Careful and accurate selection is crucial for optimal performance. Therefore, the CK Group develops the following recruitment: Application of testing and group dynamics, Consultation of criminal record,reviews and periodic examinations, technical and behavioral. “Welcome to CK Group” training to welcome new employees, so as to transmit the values and status of CK Group and ongoing evaluation of performance.
Integrated operational team qualified for managers and supervisors to work 24 hours and extensive industry experience.
Informative reports and Newsletters
A pioneering project in the field of outsourcing, which is changing the way of management, optimizing resources and providing a control of activities in REAL TIME. Sagris.
Using Qzap, our employees will record all the activities performed in their work routine according to the predefined policies and processes and through of artificial intelligence. With this information the monitoring of actions and decision making will be much more assertive, generating greater productivity, optimization and quality in the services provided.